What You Will Learn

✅ The 3 matching modes (Exact, Contains, Starts With) and when to use each.
✅ Linking keywords to direct text replies or full interactive conversation flows.
✅ The priority system for ordering keywords when multiple matches overlap.
✅ Industry-specific keyword examples ready to copy and deploy.

What Are Keyword Triggers?

Keyword Triggers are smart rules that link a word or phrase in a customer's message to an instant bot response. When a customer types "price", "shipping", or "address", the bot recognizes it and sends the appropriate reply in under one second. This feature works alongside interactive conversation flows and the bilingual FAQ manager.

The 3 Matching Modes Explained

1 Exact Match

Triggers only when the customer's message is an exact match for the configured keyword.

✅ Triggers: "price" → Keyword: "price"

❌ No trigger: "what's the price?" → Extra words in message

Best for: Discount codes, order numbers, language-switch commands.

2 Contains

Triggers when the customer's message contains the keyword anywhere.

✅ Triggers: "what's the price please?" → Contains "price"

✅ Triggers: "can I know the price for this item" → Contains "price"

Best for: Common inquiry terms like price, shipping, refund, hours.

3 Starts With

Triggers when the customer's message starts with the specified keyword.

✅ Triggers: "track #1234" → Starts with "track"

❌ No trigger: "I want to track my order" → Doesn't start with keyword

Best for: Direct commands like "track #1234" or "book appointment".

Link to Text Reply or Conversation Flow

In AutoReplyZ, each keyword trigger offers two linking options:

💬 Direct Text Reply

An instant message sent to the customer (e.g., "Our prices start at $50. View our full catalog: [link]"). Supports bilingual replies (Arabic/English) based on the customer's language.

🔀 Interactive Conversation Flow

Route the customer into a full interactive sales funnel with buttons and list menus to qualify and convert.

The Priority System

When multiple keywords match a single message, the system uses a priority number to determine which one fires first. Lower number = higher priority. Example: If "discount" has priority 1 and "price" has priority 5, and a customer sends "price with discount", the "discount" keyword reply fires first.

Industry-Specific Keyword Examples

Industry	Top Keywords	Best Mode
E-Commerce	price, shipping, size, refund, discount code	Contains
Healthcare	book, appointment, specialty, address, fees	Contains
Restaurant	menu, delivery, branches, offers	Contains
Real Estate	rent, buy, budget, viewing	Starts With

Pro Tip

Start with 10-15 "Contains" keywords for the most common inquiries, then review your analytics dashboard after a week to discover new terms your customers use that you didn't expect. You can also export your keyword list to CSV for team review.

Frequently Asked Questions

Do keywords work in both Arabic and English?

Yes, you can define Arabic and English keywords for the same trigger, and the system replies in the customer's detected language automatically.

What's the difference between Keywords and FAQs?

Keywords use precise literal matching and fire instantly. FAQs use broader question matching. The system checks keywords first, then FAQs, then falls back to human handover.

Keyword Triggers Masterclass: Make Your Bot Understand Customers & Reply Instantly