Terms of Service

1. Agreement to Terms

By creating an account or accessing AutoReplyZ.com, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or commercial entity, you represent that you have the authority to bind such entity to these terms.

2. Description of SaaS Platform

AutoReplyZ.com provides a Cloud-based no-code software-as-a-service (SaaS) tool enabling businesses to automate WhatsApp Business Cloud API and Facebook Messenger responses, construct visual interactive message flows, manage bilingual FAQs, and utilize a shared team inbox.

3. Meta Policy Compliance & Anti-Spam Prohibition

As a condition of using AutoReplyZ.com, you explicitly agree to:

• Comply fully with Meta WhatsApp Business Terms of Service and Messaging Policies.
• Zero Tolerance for Spam: You must NOT send unsolicited marketing messages, bulk spam, fraudulent schemes, or deceptive content to users who have not opted in.
• Ensure you hold valid user opt-ins before initiating template conversations outside the 24-hour service window.

4. Subscription Plans, Billing & Refunds

• Billing Cycles: Services are billed on a recurring monthly or annual basis depending on your selected tier (Starter, Pro, Business).
• Payment Gateways: Payments are securely processed via Paymob. Local Egyptian Pound (EGP) and USD conversions are clearly detailed at checkout.
• Cancellation Policy: You may cancel your subscription at any time via your dashboard settings. Account access will remain active until the end of the billing period.

5. Account Suspension & Right of Termination

We reserve the right to suspend or terminate your account immediately without prior notice if we detect severe Meta API policy violations, high customer block rates, abusive spamming behavior, or failure to settle subscription fees.

6. Service Availability & Limitation of Liability

While we strive to maintain 99.9% uptime, AutoReplyZ.com is not liable for temporary service interruptions caused by third-party Meta Cloud API server outages, internet network failures, or scheduled maintenance.