Frequently Asked Questions

AutoReplyZ is an enterprise-grade, no-code omnichannel chatbot and customer communication platform. It connects directly with the official Meta Cloud API and provides an embeddable Web Chat Widget to automate your WhatsApp, Facebook Messenger, Instagram Direct, and website conversations 24/7. It allows you to answer customer inquiries in under a second, qualify leads with interactive decision trees, showcase product catalogs, and empower your human team through a unified collaborative inbox.

Not at all! AutoReplyZ was built from the ground up to be 100% no-code. You can link your channels, add smart FAQs, and design sophisticated interactive flow trees with intuitive visual drag-and-drop builders in less than 5 minutes.

No, absolutely not. AutoReplyZ runs entirely on high-availability cloud servers. Once your channels are connected, your chatbot and automation rules operate 24 hours a day, 7 days a week, 365 days a year, even when your phone is turned off, out of battery, or without an internet connection.

Getting started is quick and seamless! Choose the plan that fits your business needs starting from just $19/month. Once you subscribe, your account is activated instantly with full access to connect your channels (WhatsApp, Messenger, Instagram, Web Chat Widget), design interactive flows, and automate customer responses immediately.

Unofficial QR code bots rely on browser emulation and reverse-engineered Web WhatsApp sessions. They frequently disconnect, require your phone to remain connected, and violate WhatsApp Terms of Service, which often leads to immediate, permanent number bans. In contrast, AutoReplyZ integrates directly with Meta’s official WhatsApp Cloud API: 100% policy-compliant, zero phone-disconnection issues, enterprise-grade uptime, high-speed message throughput, and safe long-term operations.

Yes! You can use any mobile or landline phone number capable of receiving an SMS or voice verification code. If your number is currently active on the regular WhatsApp or WhatsApp Business smartphone app, you simply delete the account within the WhatsApp mobile app settings to release the number, then register it seamlessly on the official WhatsApp Cloud API through AutoReplyZ.

Yes. Because AutoReplyZ operates on the official Meta WhatsApp Business Cloud API, your business profile has an official WhatsApp Business Account (WABA). Once you establish notable brand presence and verify your Meta Business Manager, you can submit your official Green Badge verification request directly through Meta.

By connecting your Instagram Business account via official Meta Graph API OAuth, AutoReplyZ automatically receives all direct messages and incoming queries. The bot can reply instantly to common questions, send product links, trigger interactive button flows, and notify your sales team if human assistance is required.

Yes! AutoReplyZ brings all your Meta channels and store Web Chat into one cohesive interface. You can set universal automated replies or channel-specific flows, while all incoming customer conversations flow into a single unified team inbox.

The Visual Flow Builder allows you to build multi-step decision trees visually. When a customer sends a message, you can present them with interactive WhatsApp buttons (e.g., "🛍️ View Catalog", "📍 Store Locations", "👨‍💼 Speak to Agent") or list selection menus. When clicked, the bot immediately branches to the corresponding answer or action.

Yes! AutoReplyZ features intelligent automatic language detection. You can configure Q&As and flow steps in both Arabic and English. When a customer writes in Arabic, the bot detects the language and responds in Arabic; when they text in English, it responds in English.

You can assign custom keywords to any answer (for example: "price", "pricing", "catalog", "shipping", "discount"). If a customer’s message contains any of these triggers, AutoReplyZ matches the intent and returns the exact answer in under one second.

Yes! That is one of the core powers of AutoReplyZ. You can invite your customer support and sales agents to the Unified Team Inbox, assign conversations to specific agents, and view real-time chat histories without sharing WhatsApp login credentials or phone access.

Whenever a customer requests to talk to a human agent, or when an agent types a manual response, AutoReplyZ automatically flags the conversation and pauses automated bot triggers for that customer. Once the agent marks the issue resolved, bot automation can resume seamlessly.

Internal Notes allow your team to leave private comments on a conversation (e.g. "Customer wants expedited shipping") visible only to your staff and hidden from the customer. Canned Responses are pre-saved message templates that agents can send with a single click to answer common complex questions instantly.

All transactions on AutoReplyZ are securely processed via Paddle.com, our trusted global Merchant of Record. We support all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay, with automatic local currency conversion and VAT/sales tax invoicing.

Yes, absolutely. You maintain complete control over your subscription directly from your Account Billing settings. You can upgrade to a higher tier as your customer volume scales, switch plans, or cancel with a single click at any time without long-term contracts or penalties.

Yes. For every successful subscription charge, Paddle automatically generates an official VAT/tax receipt and invoice containing your business name, address, and VAT registration number. You can download your PDF invoices directly from your billing portal.

Yes. Because AutoReplyZ connects through the official Meta WhatsApp Business Cloud API, your communications are recognized and authorized directly by Meta. As long as you follow standard Meta commercial policies (e.g. not sending abusive unsolicited spam), your phone number is protected from arbitrary bans.

Security is our utmost priority. All data in transit is encrypted using modern TLS 1.3 encryption, and data at rest is isolated in secure, audited cloud data stores. We comply with GDPR and Meta Developer Data Policies, and we never sell, share, or monetize your customer conversations.

Yes, AutoReplyZ provides an automated User Data Deletion Callback endpoint and a dedicated data deletion request portal adhering strictly to Meta Developer requirements and international privacy laws.

The Web Chat Widget is an ultra-lightweight live chat bubble that embeds directly onto your online store or custom website. It allows visitors to chat with your automated flows, trigger instant FAQs, or seamlessly transition to WhatsApp with a single click. Installation takes under 60 seconds: simply copy a small JavaScript snippet from your dashboard and paste it into your store settings or Google Tag Manager.

All incoming chats from your Web Chat Widget appear instantly in your AutoReplyZ Unified Team Inbox alongside WhatsApp, Messenger, and Instagram messages. Furthermore, visitors on your store can click the direct WhatsApp handoff button inside the widget to automatically continue their conversation on WhatsApp with their cart context preserved.