Multi-Channel & Web Chat Automation Engineered for Real Business Results
Connect WhatsApp Business Cloud API, Facebook Messenger, Instagram Direct, and Smart Web Chat Widget in one intelligent workspace. Build visual interactive chatbot trees, automate bilingual FAQs, manage team live chat, and export customer data seamlessly.
Connect WhatsApp, Messenger, Instagram & Web Chat
Direct API integration with Meta Cloud infrastructure alongside a plug-and-play Web Chat Widget ensures real-time sync, high deliverability, and 100% reliable customer communication.
WhatsApp Business API
Connect your verified Phone Number ID and WABA directly. Send interactive buttons, list menus, and receive customer replies with 100% reliable real-time webhooks.
- Interactive buttons & list options
- Read receipts & message delivery sync
- Official Meta-approved templates
Facebook Messenger
Connect your Facebook Pages with secure page access tokens. Automate responses to page visitors instantly, qualifying leads and answering price questions 24/7.
- Instant auto-reply to page visitors
- Multi-page support per tenant
- Seamless human agent takeover
Instagram Direct
Automate responses to Instagram Direct Messages from your connected Business or Creator account. Never lose a lead who messages your Instagram profile.
- Automated DM replies 24/7
- Instagram Professional API integration
- Unified inbox view alongside WhatsApp
Drag, Click & Launch Interactive Chatbot Trees
From multi-choice interactive buttons to bilingual FAQs and keyword triggers, build conversations that guide customers to purchase effortlessly.
Visual Flow Builder
Design multi-step conversation journeys visually. Create triggers, message nodes, interactive quick-reply buttons (up to 3), and multi-item list menus with ease.
Bilingual FAQ Manager & Categories
Maintain comprehensive question-and-answer repositories in Arabic and English. Organize by categories (Shipping, Payment, Returns), toggle availability, and export to CSV.
Keyword Triggers (Exact, Contains, Starts-With)
Define trigger keywords like "Price", "Location", "Discount" with flexible matching rules (Exact Match, Contains, Starts With). Assign direct text replies or trigger entire conversational flows.
Live In-App Bot Simulator
Test your chatbot flows, buttons, and keyword triggers in a live smartphone simulation widget right inside your dashboard before exposing them to real customers.
One Unified Inbox for WhatsApp, Messenger, Instagram & Web Chat
No more tab switching. Support agents view, filter, and reply to all customer inquiries in one unified live chat workspace with smart handover.
Bot-to-Human Handover
When a customer requests human assistance or a flow triggers handover, the bot pauses and the chat is flagged for an agent with unread count badges.
Canned Responses Library
Equip agents with pre-written, categorized response templates. Reply to recurrent questions in a single click, cutting response times by over 70%.
Channel & Status Filtering
Filter active chats by channel (WhatsApp, Messenger, Instagram, Web Chat), conversation status (Open, Assigned to Human, Closed), or search by customer name and phone.
Capture Leads, Tag Customers & Own Your Data
Every interaction automatically creates a rich customer profile with phone number, channel ID, and full conversation timeline, exportable anytime.
Contacts Manager & Segmentation
Auto-capture customer names, phone numbers, and channels from inbound messages. Add custom tags (VIP, Lead, Paid Customer) and export the entire contact database to CSV for external marketing or CRM sync.
- Automatic lead capture from WhatsApp & Social
- Custom tags & customer categorization
- Complete conversation timeline per contact
WhatsApp Interactive Templates Manager
Sync and organize official Meta WhatsApp message templates across Marketing, Utility, and Authentication categories. Include dynamic variables (like customer name or order number), action buttons, and website links.
- Support for Marketing, Utility & Auth
- Quick reply buttons & external web links
- Template export to CSV anytime
Built for Collaboration, Control & Visibility
Empower your team with role-based permissions, automated business hours, transparent audit logs, and live performance analytics.
Business Hours & Away Replies
Set your weekly operating schedule with timezone support. Outside hours, the bot automatically sends an away response reassuring the customer.
Team Roles & Email Invitations
Invite team members via email invitation links. Assign roles (Admin or Agent) to restrict settings access while enabling collaborative live support.
Security & Audit Logs
Transparent audit trails log user actions, channel connections, flow edits, and configuration changes with timestamps and IP records.
Analytics & Performance KPI
Monitor total chats, incoming/outgoing volume, bot resolution rates, and channel breakdowns (WhatsApp vs IG vs Messenger) across custom date filters.
Turn Website & Store Visitors into Customers Instantly
Install an ultra-lightweight, customizable live chat widget on your store (Salla, Zid, Shopify, WooCommerce) or custom website in 60 seconds with seamless WhatsApp handoff.
Salla, Zid, Shopify & Custom Sites
Embed via a single lightweight asynchronous script tag that never slows down your page speed. Step-by-step installation guides for every platform.
- Salla & Zid Store Integration
- Shopify & WooCommerce Support
- Async CDN — 0 ms lag
Direct WhatsApp Handoff
Visitors can seamlessly switch the conversation to WhatsApp with one click. Never lose a high-intent customer when they leave your website.
- 1-Click WhatsApp switch
- Captures phone number automatically
- Preserves chat history in Inbox
Custom Design & Unified Inbox
Customize colors, positions (left/right), bot avatar, and welcome greeting. All chats sync live to your AutoReplyZ Unified Inbox alongside Meta channels.
- Matches your store branding
- Live sync to Unified Inbox
- Powered by Flow Builder & FAQs
All Platform Capabilities at a Glance
Every capability listed below is 100% active, verified, and available inside the AutoReplyZ software suite today.
| Feature Category | Capability Description | Availability |
|---|---|---|
| 1. Channels & Web Chat Connectivity | ||
| WhatsApp Business Cloud API | Direct Meta Cloud API connection, verified Phone ID, interactive messages, delivery receipts. | Live |
| Facebook Messenger Pages | Page access token integration, instant auto-reply to page visitors 24/7. | Live |
| Instagram Direct Messages | Instagram Professional API connection, automate incoming DMs seamlessly. | Live |
| Smart Web Chat Widget | 1-minute embed on Salla, Zid, Shopify, WooCommerce & websites, with direct WhatsApp handoff. | Live |
| Live Health Status & Webhooks | Real-time indicators (Active, Error, Connecting), webhook verification, test messaging. | Live |
| 2. Chatbot & Flow Automation | ||
| Visual Flow Builder | Node-based interactive tree builder with quick reply buttons, list menus, and handover nodes. | Live |
| Bilingual FAQ Manager | Arabic & English Q&A bank, categories, active toggles, and 1-click CSV/Excel export. | Live |
| Keywords Trigger Engine | Exact match, contains, and starts-with keyword triggers linked to flows or text responses. | Live |
| Interactive Bot Simulator | Live in-app smartphone simulation widget to test bot logic without using quota. | Live |
| 3. Team Inbox & Live Support | ||
| Unified Multi-Channel Inbox | Single shared inbox view for WhatsApp, Messenger, Instagram, and Web Chat conversations. | Live |
| Bot-to-Human Handover | Smart status transition to assigned human agent with unread count badges. | Live |
| Canned Responses Library | Pre-configured quick snippets for agents to reply to frequent queries in 1 click. | Live |
| 4. Contacts & WhatsApp Templates | ||
| Automatic Contact Capture | Stores phone numbers, sender names, channel IDs, and timeline from incoming messages. | Live |
| Tags & Segmentation | Tag contacts (VIP, Lead, Paid, Returning) for segmented customer management. | Live |
| 1-Click Data Export | One-click export for Contacts, FAQs, Keywords, and WhatsApp Templates. | Live |
| WhatsApp Interactive Templates | Meta-approved templates (Marketing, Utility, Auth) with variables, buttons, and export. | Live |
| 5. Operations & Security | ||
| Business Hours & Away Replies | Weekly schedule configuration with timezone; automatic outside-hours greeting. | Live |
| Team Roles & Permissions | Email invitation links with Admin vs Agent granular roles. | Live |
| Audit Logs | Complete audit logs of configuration changes, flow edits, and user actions. | Live |
| Live Analytics & KPIs | Metrics for conversation volume, channel breakdown, and time filters. | Live |
| 6. Smart Web Chat Widget | ||
| Store & Site Script Embed | Lightweight async script tag for Salla, Zid, Shopify, WooCommerce & custom sites. | Live |
| Direct WhatsApp Handoff | 1-Click visitor handover to WhatsApp conversation to maintain lead contact. | Live |
| Custom Theme & Positioning | Full control over brand color, welcome texts, avatar image, and left/right position. | Live |
Ready to Experience Real Automation for Your Business?
Join ambitious businesses automating customer support across WhatsApp, Messenger, Instagram, and Web Chat. Start your trial today with zero credit card required.
Zero Setup Fees • Cancel Anytime • Meta Cloud Compatible